Terms of Service

1. Agreement to Terms

By accessing and using the Aura Intimates Global website (auraintimatesglobal.com), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our website or services.

These Terms of Service govern your use of our website and our B2B services, including ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing) services. They are website usage terms only. The commercial terms for any specific order — including pricing, payment, quantities, lead times, inspection, and shipping — are set out in the quotation, purchase contract, or order confirmation agreed for that order.

2. Use of Services

2.1 Eligibility

Our services are intended for business-to-business (B2B) transactions only. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into binding contracts
• You represent a legitimate business entity
• All information you provide is accurate and complete

2.2 Account Responsibilities

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up to date

3. ODM and OEM Services

3.1 Service Scope

Aura Intimates Global provides the following services:

• ODM Private Label: Selection and customization of our existing designs with your branding
• Custom Development: Modification of our proven patterns with custom fabrics and details
• Full OEM Manufacturing: Complete production based on your designs and technical specifications

3.2 Quotations and Pricing

Quotations we provide are:

• Valid for the period stated in the quotation itself, unless otherwise agreed in writing
• Subject to confirmation of final specifications, materials, and quantities
• Exclusive of shipping, customs duties, and taxes unless explicitly stated
• Based on pricing at the time of issue and subject to adjustment if material or market conditions change significantly

3.3 Minimum Order Quantities (MOQ)

Minimum order quantities depend on the service type, style, and production requirements of each project. The applicable MOQ is confirmed in your quotation or order confirmation, and may be adjusted for specific projects as agreed with our team.

4. Intellectual Property Rights

4.1 Our Designs (ODM)

For ODM services, the original designs, patterns, and technical specifications we develop remain our intellectual property. You receive a license to use these designs for the products you purchase from us. The specific scope of intellectual property ownership and the license granted — including any exclusivity for a given market — is set out in the applicable contract or order confirmation for your project.

4.2 Your Designs (OEM)

For OEM services, you retain all intellectual property rights to your designs. By providing us with your designs, you grant us a limited license to:

• Manufacture products according to your specifications
• Use your designs solely for the purpose of fulfilling your orders
• Store your technical files for future orders

4.3 Confidentiality

We commit to maintaining the confidentiality of your designs, technical specifications, and business information. We will not disclose or use your proprietary information for any purpose other than fulfilling your orders.

5. Orders and Payment

5.1 Order Process

Orders generally follow this process:

1. Initial inquiry and quotation
2. Sample development and approval
3. Formal purchase order and deposit payment
4. Production
5. Quality inspection
6. Balance payment and shipment

5.2 Payment Terms

Payment terms are confirmed per project and are set out in your quotation, proforma invoice, or sales contract. Unless otherwise agreed in writing:

• A deposit is payable upon order confirmation, with the balance settled before shipment
• The exact deposit and balance arrangements are stated in your order documents
• Payment methods and currency are agreed for each order

5.3 Cancellation and Changes

Order cancellations and changes are handled as follows:

• Orders can be cancelled before production starts, subject to any cancellation charges agreed for the order
• Once production begins, orders cannot be cancelled
• Changes to specifications may incur additional costs and extend lead times
• Sample approval is final; changes after approval may require new samples

6. Quality Assurance and Inspection

6.1 Quality Standards

All products are manufactured according to:

• Approved samples and agreed specifications
• Established quality-management practices
• The inspection and acceptance criteria agreed for your order
• Applicable safety and compliance regulations

6.2 Inspection Rights

You have the right to:

• Conduct pre-shipment inspections at the production facility
• Hire third-party inspection services (costs borne by you)
• Request production progress updates
• Review quality control reports

6.3 Defects and Claims

Any claim for defective products is handled under the inspection and claims terms agreed for your order. To be considered, a claim should generally:

• Be reported within the claim period stated in your order documents
• Include photographic evidence and detailed descriptions
• Be verified by our quality team
• Relate to manufacturing defects (not normal wear or misuse)

7. Shipping and Delivery

7.1 Delivery Terms

Delivery terms are confirmed per order:

• Lead Time: Confirmed in your order documents, based on service type, order complexity, and production scheduling
• Trade Terms: As agreed in your order; the applicable Incoterms and delivery location are set out in your quotation or contract
• Shipping Methods: Sea freight, air freight, or express courier
• Insurance: Available upon request at additional cost

7.2 Delays

We are not liable for delays caused by:

• Force majeure events (natural disasters, pandemics, conflicts, etc.)
• Customs clearance issues
• Shipping carrier delays
• Changes to specifications after production has started
• Late payment of deposits or balances

7.3 Risk of Loss

Risk of loss and title for products pass to you in accordance with the trade terms agreed in your order, unless otherwise agreed in writing.

8. Warranties and Disclaimers

8.1 Limited Warranty

We warrant that products will:

• Conform to approved samples and agreed specifications
• Be free from material defects in workmanship
• Meet the quality standards agreed for your order

8.2 Warranty Limitations

Our warranty does not cover:

• Normal wear and tear
• Damage from misuse, abuse, or improper care
• Alterations made after delivery
• Defects caused by your designs or specifications (OEM orders)
• Color variations within industry-standard tolerances

8.3 Disclaimer and Remedy

We stand behind the limited warranty described in Section 8.1: products are warranted to conform to approved samples and agreed specifications, to be free from material defects in workmanship, and to meet the quality standards agreed for your order.

Where a product does not meet this limited warranty, your remedy is repair, replacement, or refund of the affected goods, as agreed with our team. Except for this limited warranty, and to the extent permitted by applicable law, we make no further warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

9. Liability

Liability terms, including any limitations, are agreed in the quotation, sales contract, or order confirmation applicable to each order. Nothing in these website Terms of Service is intended to limit or exclude any liability that cannot be limited or excluded under applicable law.

10. Compliance and Regulations

10.1 Responsibilities and Compliance

Each party is responsible for the compliance obligations that apply to it under applicable law, the requirements of the relevant product, and the terms agreed for the order.

• You are generally responsible for product compliance in your target markets, obtaining certifications and approvals for sale there, providing accurate labeling requirements, and handling your own import and export obligations
• We are generally responsible for meeting agreed manufacturing and quality requirements, and for complying with Chinese export regulations applicable to our operations
• Where a responsibility is not clearly allocated by law or contract, we will work with you to determine and confirm it before production
• Each party is responsible for its own duties, taxes, and fees unless otherwise agreed in writing

10.2 Our Compliance

We work to keep our operations, and the partner factories we coordinate with, aligned to applicable requirements in the markets we serve, including recognized quality-management practices and Chinese export regulations.

Where specific certifications or test reports are required, we help coordinate the relevant documents with the appropriate factories or testing providers. The documents available for any given item depend on the product, the supplier or factory, and the requirements of your order, and they remain subject to the issuing body’s terms.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you:

• Breach these Terms of Service
• Provide false or misleading information
• Engage in fraudulent activities
• Fail to make payments when due
• Use our services for illegal purposes

Upon termination, all outstanding payments become immediately due, and we may cancel any pending orders.

12. General Provisions

12.1 Entire Agreement

These Terms of Service govern your use of our website. Together with the quotation, purchase contract, or order confirmation for a given order, they form the agreement between you and Aura Intimates Global for that order.

12.2 Amendments

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12.3 Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12.4 Waiver

Our failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

12.5 Assignment

Neither party may assign or transfer these Terms of Service or its rights hereunder without the prior written consent of the other party.

Contact Information

If you have any questions about these Terms of Service, please contact us: